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About Setagon  

Setagon Quality Systems has a over 10 years' experience of delivering appropriate and cost-effective consultancy and training services and by working to high professional standards thereby developing the long-term trust and respect of clients. We operate by listening to our clients to ensure their requirements are understood and then adapting our services to meet their specific needs.

Tim Horsfield, quality consultant, has completed 30 years as a consultant, trainer, lead auditor and administrator in quality management systems working with ISO 9001. He has personally helped a wide range of single and multi-site companies in Europe and the USA develop and implement systems and obtain third party registration.

His experience with quality management systems includes the following industries:

  • General engineering
  • Chemicals, plastics and paints
  • Building maintenance services
  • Security services
  • Insurance and health care
  • Building construction
  • Design & build of specialist computers
  • Food production
  • Sales and servicing of vehicles
  • Metal processing
  • Manufacture of fire engines
  • Paper making and processing
  • Management consultants
  • Recruitment consultants
  • Interim management consultants
  • Local government
  • Marketing and export.
Lorraine Coates joined Setagon Quality Systems as an associate quality consultant in 2011 bringing 15 years' experience of maintaining quality management systems in multi-site service sector organisations. She is a qualified ISO 9001 lead auditor and also brings experience of maintaining environmental management systems.

You can have access to this experience by contacting Setagon Quality Systems.

'Tim Horsfield was given an extraordinary task when asked to help us develop and implement our Quality Management System. We came through our assessment without nonconformances and a clear recommendation.'
(Walker-Cox Ltd)

'I would like to express my appreciation for all your hard work, guidance and support in steering us through the new ISO 9001:2000 registration process'
(Lindman Limited)

‘Your actions in upgrading the quality management system have been conducted professionally and thoroughly, with leadership.’
(Britax Excelsior Limited)

‘Lorraine provided the compliance capability by gaining us registration to ISO 9001. She developed this further to gain registration for an integrated management system which incorporated ISO 14001.’
(Walker-Cox Ltd)

 
 
 
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