Internal Audits and Continual Improvement

We can undertake your internal quality audits as required by ISO 9001. A fully independent auditor can improve the effectiveness of your audits and identify opportunities for improvement that otherwise may have been overlooked.

ISO 9001 requires "The organisation shall continually improve the effectiveness of the quality management system..."

Setagon is available to help you design, implement and maintain systems to:

Measure and monitor customer satisfaction.
Identify improvement opportunities and set priorities for their implementation.
Plan and manage improvement activities.
Measure, analyse, and report on the results obtained.

We can take on responsibility for QMS Administration, particularly in small to medium size organisations that do not have the resources to undertake the task internally. We can further assist you by helping you develop your Quality Manual and Procedures to meet the changing needs of your organisation and customers.

ISO 9001 Recertification - Thanks for your continued support and attention to detail to help us in our re-assessment.
(Euro-Diesel (UK) Ltd)

'You were able to communicate effectively through conducting internal audits. These audits were made more real to our business through your interpretation of our processes, and their organisation into auditable blocks.'
(Britax Excelsior Limited)

'Lorraine absorbs responsibility in a compliance role, taking responsibility for the EAA, Data Protection, Best Practice and Quality compliance of the four companies in the Group.'’
(Randstad Interim Executives)

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