Internal Audits and Continual Improvement

We can undertake your internal quality audits as required by ISO 9001. A fully independent auditor can improve the effectiveness of your audits and identify opportunities for improvement that otherwise may have been overlooked.

ISO 9001 and ISO/TS 16949 require "The organisation shall continually improve the effectiveness of the quality management system..."

Setagon is available to help you design and implement systems to:

Measure and monitor customer satisfaction.
Identify improvement opportunities and set priorities for their implementation.
Plan and manage improvement activities.
Measure, analyse, and report on the results obtained.

We can further assist you by helping you develop your Quality Manual and Procedures to meet the changing needs of your organisation and customers.

'I am writing in writing in appreciation of the help and support you gave me during the three day internal quality audit you recently carried out on our behalf. I was very impressed by how quickly you took hold of our quality system and how during the audit you identified opportunities for improvement.'
(Automated Packaging Systems Limited)

'You were able to communicate effectively through conducting internal audits. These audits were made more real to our business through your interpretation of our processes, and their organisation into auditable blocks.'
(Britax Excelsior Limited)

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